Cantel Medical

  • Customer Care Representative

    Location US-CO-Englewood
    Job ID
    2018-4505
    # Positions
    1
    Category
    Customer / Technical Service
    Company
    Cantel Dental
  • Company Overview

    At Cantel, preventing infection is our business. We are dedicated to delivering high-quality, innovative solutions that help our customers improve patient care. Choosing a career with Cantel means joining a company that’s driven by an entrepreneurial spirit and the passion to shape the future of infection prevention. If you want to be inspired by your work and have a hand in shaping the future of infection prevention, we want to meet you. Come and see why people love working here.

     

    Cantel is a leading global company dedicated to delivering innovative infection prevention products and services for patients, caregivers, and other healthcare providers which improve outcomes, enhance safety and help save lives.  Our products include specialized medical device reprocessing systems for endoscopy and renal dialysis, advanced water purification equipment, sterilants, disinfectants and cleaners, sterility assurance monitoring products for hospitals and dental clinics, disposable infection control products primarily for dental and GI endoscopy markets, dialysate concentrates, hollow fiber membrane filtration and separation products. Additionally, we provide technical service for our products. Cantel medical is a leading provider of infection prevention products and services in the healthcare market, specializing in the following operating units:

     

    Medical 

    Endoscopy procedure disposables include single-use valves and irrigation tubing. Medical device reprocessing systems, disinfectants, detergents and other supplies are used to disinfect high-level endoscopes. This segment is operated through MEDIVATORS.

     

    Life Sciences 

    Water purification systems for dialysis facilities, including hemodialysis dialyzer and reprocessing systems, as well as sterilants and filtration products. This segment is operated through Mar Cor Purification, Inc. and MEDIVATORS.

     

    Dental 

    Single-use, infection prevention products used primarily in the dental market including face masks, sterilization pouches, towels and bibs, tray covers, saliva ejectors, germicidal wipes, plastic cups and disinfectants. This segment is operated through Crosstex International, Inc.

    Job Overview

    Interact with customer to provide superior customer service to Crosstex Biological monitoring clients and process information in response to inquiries, concerns and requests about products and services.

    Qualifications

    • 3+years of Customer Service w/inbound/outbound call experience.
    • Working knowledge of phone, data entry and computer applications.
    • Ability to navigate/multi-task with various applications while conversing with the customer.
    • Excellent verbal and written communication skills; strong problem solving skills.

     

     Work Environment:

     

    • Professional Office Setting
    • Hours are 8:30AM – 5:00PM (approximate as schedule may shift)
    • Occasionally may need to move ‘filing box’ of up to 25 lbs.

     #CB

     

    Responsibilities

    • Handle customer questions, complaints, and testing results with the highest degree of courtesy and professionalism to resolve customer needs.
    • Project the corporation’s image professionally through telephone and email interaction.
    • Handle business transactions in connection with activation of new customer accounts on a computer terminal.
    • Attract potential customers by answering product and service questions; suggest information about other products and services.
    • Direct unresolved issues and requests to the appropriate designated resource.
    • Responsible for improving customer retention through programs and service provided to the customer.
    • Continually maintain working knowledge of all company products, services and promotions.
    • Communicate with customers using web-based tools, proprietary software and Microsoft Office Suite, and demonstrate the associated proficiency in typing and grammar.
    • May be required to achieve a call quota and complete call logs & reports.
    • Accept responsibility for continuous quality improvement.

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